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Sample Policy

We want you to be satisfied with your hardware purchase.

We realize that choosing the right product is difficult with out the benefit of seeing the finish in person. In an effort to assist you in this endeavor we will be happy to ship up to 3 different items (1 quantity of each item) from any of our manufacturers for you to inspect in the comfort of your own home. After you place a subsequent order you will receive full credit for your sample items. Our customers' total satisfaction is our primary goal.

Need help narrowing down your selection to just 3 items?

Just call one of our hardware experts to help you with your sample order. Our customer sales support center is open:

  • Monday - Friday: 9am to 6pm EST
  • Saturday - Sunday: 11am to 6pm EST

Once you receive your sample(s)

  • Open your samples and feel free to place them on your cabinets
  • Show them to a friend, get others' opinions, and make sure you're happy with your selection

Placing your sample order

  • Just place your order online as you would a regular order, and be sure to choose the sample box on the order form
  • Please understand that offering samples is very costly; no credit will be issued unless a subsequent order is placed for $100 or more
  • Any item with a sale price over $15 can not be considered a sample
  • Orders containing more than three items will not be considered a sample order
  • Sample orders are non-returnable

Your subsequent order

  • After you place your subsequent order we will credit back the full amount of your original samples
  • You must place an order for $100 or more before tax and shipping
  • Please contact us one business day or later after your order is placed to request your credit
  • You will not receive credit for any shipping on your sample order
  • You must place your subsequent order within 30 days of the date from which your sample order was received.

Exceptions

  • The sample policy refers to cabinet hardware and tiles with a sale price of under $15 each
  • Samples may not be ordered for bath accessories, switchplates, doorbells, and other home accents

Please note: Only one sample order per household.

 

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